Learn how to use ServiceNow to manage IT tasks. Discover how to navigate and customize the user interface and use the platform's task management functions to complete tasks.
Overview
Syllabus
Introduction
- Manage IT work assignment and fulfillment
- ServiceNow needs and roles
- What you can do better after this course
- Tasks everywhere
- Help desk tickets
- An order fulfillment request
- What do I see?
- Applications and modules
- Creating favorites
- Sharing favorites
- User interface: Presentation
- User interface: Performance
- User interface: Notification
- Viewing data
- Data and column management
- Searching for data
- Breadcrumbs
- Building filters
- Sharing filters
- Personalizing lists
- Changing fields in a list view
- Getting data out
- Exporting records from a list view
- Creating your own reports
- Task work
- How can I find work?
- Time-constrained work
- Next steps
Taught by
Jim Kerrigan
