Get an introduction to the world of service management and the main concepts covered on the ITIL® 4 Foundation certification exam.
Overview
Syllabus
Introduction
- ITIL 4 framework
- Fourth Industrial Revolution
- Service organizations
- Service management
- Value
- Organizations and people
- Services and products
- Service offerings
- Service relationships
- Costs
- Risks
- Utility and warranty
- Four dimensions of service management
- Service value system
- Guiding principles
- Service value chain
- Continual improvement
- The 34 practices
- Putting it all together
- ITIL 4 Foundation exam
- ITIL certification path
- Summary
Taught by
Jason Dion
