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Improving Your Conflict Competence

via LinkedIn Learning

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Overview

Learn to respond to workplace conflict more effectively, by managing your emotions and engaging others constructively.

Syllabus

Introduction

Don't fear conflict
What is conflict competence?

1. Understanding Conflict

Measuring the value of conflict competence
Your attitudes influence your conflict competence
Develop a deeper understanding of how conflict unfolds
How you respond to conflict affects its outcome

2. Managing Your Emotions

What triggers your emotions in conflict?
Manage your conflict emotions and stay focused
Reflect on what's happening and the results you want

3. Engaging Others Constructively

Use constructive responses to get good results
Listen to others and discover answers to conflict
Avoid destructive behaviors that derail solutions
Help others resolve conflict
Create a culture of conflict resolution

Conclusion

Strengthen your conflict management skills

Taught by

Craig Runde

Reviews

4.6 rating at LinkedIn Learning based on 2326 ratings

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