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Exam Prep MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

via LinkedIn Learning

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Overview

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Prepare for the Microsoft Dynamics 365 Fundamentals exam with this course’s thorough explanations and useful tips.

Syllabus

Introduction
  • Dynamics 365 certification for advancement
  • What you need to know
1. Dynamics Overview
  • MB-910 MS Dynamics overview
2. Dynamics Marketing
  • Dynamics 365 Marketing capabilities
  • Related marketing apps
3. Dynamics 365 Sales
  • The Dynamics 365 Sales lifecycle
  • Related sales apps
4. Dynamics 365 Customer Service
  • Dynamics 365 Customer Service components
  • Related customer service apps
5. Dynamics 365 Field Service
  • The work order lifecycle
  • Scheduling capabilities
  • Inventory and asset management capabilities
6. Project Operations
  • Project Operations capabilities
  • Project sales capabilities
  • Project planning and resource management capabilities
7. Shared Features
  • Common customer engagement features
  • Reporting capabilities
  • Integration options
Conclusion
  • Next steps

Taught by

Sharon Bennett

Reviews

4.8 rating at LinkedIn Learning based on 321 ratings

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