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Effective Listening (with Audio Descriptions)

via LinkedIn Learning

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Overview

Communications experts Tatiana Kolovou and Brenda Bailey-Hughes help you assess your listening skills and develop more-effective listening behaviors.

Syllabus

Introduction

Improving your listening skills
Getting the most out of the course

1. Assessing Your Listening Skills

Five skills for improved listening
Recalling details
Understanding the big picture
Evaluating content
Attuning to subtle cues
Listening with empathy
When and how to listen

2. Challenges to Listening

Getting distracted by internal noise
Multitasking
Paying attention to delivery
Overwhelming yourself with information
Responding inappropriately

3. Effective Listening Behaviors

Effective listening behaviors
Clarifying your role
Using nonverbal cues
Allowing silence
Paraphrasing what was said
Matching emotions
Effective listing in action

Conclusion

Setting listening goals

Taught by

Brenda Bailey-Hughes and Tatiana Kolovou

Reviews

4.6 rating at LinkedIn Learning based on 261 ratings

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