Communications experts Tatiana Kolovou and Brenda Bailey-Hughes help you assess your listening skills and develop more-effective listening behaviors.
Overview
Syllabus
Introduction
- Improving your listening skills
- Getting the most out of the course
- Five skills for improved listening
- Recalling details
- Understanding the big picture
- Evaluating content
- Attuning to subtle cues
- Listening with empathy
- When and how to listen
- Getting distracted by internal noise
- Multitasking
- Paying attention to delivery
- Overwhelming yourself with information
- Responding inappropriately
- Effective listening behaviors
- Clarifying your role
- Using nonverbal cues
- Allowing silence
- Paraphrasing what was said
- Matching emotions
- Effective listing in action
- Setting listening goals
Taught by
Brenda Bailey-Hughes and Tatiana Kolovou
