Search 6,000+ CA Community College Courses

Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

LinkedIn Learning

Design Thinking: Customer Experience

via LinkedIn Learning

Go to class Write review

Overview

Learn what customer experience is, why it's important, and how it can be used to build strong and meaningful customer relationships.

Syllabus

Introduction
  • Welcome
  • About this course
1. The Customer Experience Context
  • The age of the customer
  • What is customer experience?
  • Relationships as a customer experience strategy
2. The Layers of Customer Experience
  • The four components of customer experience
  • Archetypes
  • Activities
  • Interactions and principles
3. Customer Experience at Work
  • Strengthening customer relationships
  • Airbnb: A strong customer relationship
Conclusion
  • Recap and next steps

Taught by

Geoffrey Schwartz and frog

Reviews

4.7 rating at LinkedIn Learning based on 3234 ratings

Start your review of Design Thinking: Customer Experience

Go to class

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free
Someone learning on their laptop while sitting on the floor.