Learn how to create a more productive relationship with your client, earn more buy-in, and ultimately strengthen the knowledge base within your design process.
Design Research: Enhancing the Designer-Client Relationship
Overview
Syllabus
Introduction
- Welcome
- Getting the most out of this course
- Course case study
- Define the problem and set early goals
- Learn your client's organization and expertise level
- Build your knowledge base
- Challenge: Initial research and assumptions
- Solution: Initial research and assumptions
- Challenge: Unstructured interview
- Solution: Unstructured interview
- Preparation: Setting the stage
- Preparation: Establish your research questions
- Preparation: Inviting the right players
- Leading a workshop
- Activities: The basics
- Case study: Creating a schedule
- Activities for case study: Insider knowledge
- Activities for case study: Case study validation
- Activities for case study: Validation
- Other activities
- Challenge: Categorize your questions
- Solution: Categorize your questions
- Challenge: Writing polarities
- Solution: Writing polarities
- Trends, patterns, and outliers
- Documentation: Simplify and share
- Next steps
Taught by
Andy Schwanbeck
