Customer Service Mastery: Delight Every Customer

Introduction

• Welcome

1. What Is Customer Service?

• Introduction
• Vital
• Basic vs. delight
• Basics

2. Ways to Generate Ideas, Part 1

• Introduction: 20
• What is easy?
• Unexpected
• Creative swiping
• Worst case
• Watch and learn
• The queen
• In their shoes

3. Ways to Generate Ideas, Part 2

• Breaking rules
• Be alert
• Personal relationship
• Easy repeat others
• Ask
• Technology
• Over and above
• Nailing basics
• Pause

4. Ways to Generate Ideas, Part 3

• MMFI
• Contact points
• Communication
• Be better
• Marketing
• Indifference
• Flexibility
• Fun

5. Ways to Generate Ideas, Part 4

• Speed
• Personalize
• Remember
• Promise
• Communicate
• Personalities
• Great staff

Conclusion

• Wrap up