Learn how to build trust to enhance and deepen your work relationships.
Overview
Syllabus
Introduction
- Why trust matters more than ever
- Trust drivers: Competency, empathy, and authenticity
- Be results focused
- Convey your warmth and concern
- Listen and empathize
- Be intentional about touching base
- Assume positive intent
- Make sure your actions match your words
- Self disclose to build trust
- Avoid bias while detecting trustworthiness
- Build team trust by extending trust
- Prepare for inclusive hybrid team meetings
- Structure hybrid meetings to build trust
- How to manage a betrayal
- Apologize and make it right
- Evolve with the shifting workplace
Taught by
Brenda Bailey-Hughes
