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Trailhead

Lead During Challenging Times

Salesforce via Trailhead

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Overview

Learn strategies to help you lead with empathy and effectiveness, during challenging times and beyond.
  • Lead with empathy during COVID-19.
  • Use the five principles of inclusive leadership to create a culture of Equality at work.
  • Learn tips for having productive one-on-one meetings with your direct reports.
  • Use the V2MOM process to get aligned on goals and strategies across the company.

Syllabus

  • Empathetic Leadership
    • Bring Empathy to Your Leadership Practices
    • Communicate Empathetically with Your Team
    • Foster Connection and Build Camaraderie
    • Have Empathy for Yourself
  • Inclusive Leadership Practices
    • Cultivate a Culture of Equality with Inclusive Leadership
    • Understand the Business Impact of Inclusive Leadership
    • Practice the Five Principles of Inclusive Leadership
  • One-on-One Meetings
    • Learn the Value of One-on-One Meetings
    • Make Connections and Inspire Your Team
    • Align on Priorities and Exchange Feedback
  • Organizational Alignment (V2MOM)
    • Create Organizational Alignment through the V2MOM
    • Write a V2MOM
    • Manage the V2MOM

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