Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Innovate with Alexa and Amazon Web Services

Salesforce via Trailhead

Go to class Write review

This course may be unavailable.

Overview

Discover powerful tools from Amazon for creating voice-enabled technologies and integrate them with Salesforce.

Learn about the voice-enabled, cloud-powered service behind Echo devices from Amazon.
Use the Amazon Connect CTI adapter to integrate with Service Cloud.
Use Salesforce Identity for single sign-on with Amazon Connect.
Integrate AWS Lambda with Service Console to automate tasks and customize the IVR.

Syllabus

Alexa Development Basics

Get Started with Alexa
Learn to Design a Voice User Interface
Discover the Alexa Skills Kit

Build an Amazon Connect Integration

Create an Amazon Web Services (AWS) Account
Create an Amazon Connect Instance
Install the Amazon Connect CTI Adapter
Configure a Salesforce Call Center
Test the Amazon Connect CTI Adapter

Build an Amazon Connect SSO Integration with Salesforce

Create an Amazon Connect Instance
Check the Package and Enable Cross-Domain Access
Set Up Identity and Permissions
Set Up a Connected App and Enable Single Sign-On
Finalize Single Sign-On and Test the Softphone

Build a Data Dip with AWS Lambda and Amazon Connect

Create Your Amazon Connect Instance
Install the CTI Package
Enable Call Center Permissions
Activate Your Phone and Integrate with Amazon Connect
Set Up a Connected App and Secure Your Credentials
Install the Salesforce Lambda Package
Test the AWS Lambda Application
Configure Amazon Connect to Access the AWS Lambda App
Create a Contact Flow and Test

Tags

united states

Reviews

Start your review of Innovate with Alexa and Amazon Web Services