Servitization, also called service infusion or service-product systems, is a highly important issue for many manufacturing companies around the world. If servitization is important and crucial for your organizational development, then this course is for you. Servitization is treated in terms of three subareas. The first area deals with servitization theories to clarify the concept. The second area addresses why servitization is important to companies and organisations from a supplier and a customer perspective. The third area discusses how servitization is done and possible challenges in the process. The course is also available for credit via https://www.kau.se/en/education/programmes-and-courses/courses/FEAD52 (free for EU citizens).
The course is designed for professionals from a wide variety of business areas. Students contribute actively to the course content through their experiences and through online discussions and activities based on content that they have produced. The course relies on independent study, continuous reading and active and considered participation in discussion fora and online seminars.
