This course explores the foundational principles of conversation design to craft engaging and effective chatbot experiences that emulate human-like experiences.
Overview
Syllabus
- Architect a Conversation: Planning Your design
- Making Conversation Sound Human
- What is Conversation Design
- Types of Conversations: Open-Ended and Goal-Oriented
- Using GenAI or Traditional Deterministic Agents
- Conversation Design Process
- Conversation Design Documents
- Architect a Conversation Quiz
- Design the Foundation and Structure: Conversation Scripts
- Planning Conversation Scripts
- Designing the Template
- Writing the Opening Sequence
- Handling Pre-Expansions and Disambiguations
- Writing the Main Sequence
- Writing the Closing Sequence
- Design the Foundation and Structure Quiz
- Add Reinforcements and Decoration
- Adding a Persona
- Enhancing Chatbot Interactions
- Repairing the Conversation
- Escalating to Live Agents
- Rejecting the request
- Add Reinforcements and Decoration Quiz
- Review Conversation Design Fundamentals
- Review Conversation Design Fundamentals
- Your Next Steps
- Course Badge
