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FutureLearn

Effective Communication Skills for Professionals

University of Southern Queensland via FutureLearn

Overview

Develop your communication skills to elevate your professional standing

Communication is embedded into every professional position. It’s the glue that holds teams together and is a skill that always appears on the top employee attributes.

On this four-week course, you’ll gain the communication skills to unlock your potential in the workplace.

You’ll explore how writing skills will help you succeed in your role and discover the techniques to improve the impact and credibility of your written communication. Next, you’ll learn how to translate these skills into oral communication to help you deliver effective presentations and speeches.

Hone your written communication skills

As you explore the importance of professional communication and the power of writing, you’ll understand how the framing of your ideas, grammar, and style can say more than the content itself.

With this knowledge, you’ll learn how to apply different structures according to the aim of the text and learn to write engaging and credible content.

Discover the importance of sentence, paragraph, and essay structure

To help develop your writing skills further, you’ll produce a written sample and learn how to edit your work.

You’ll explore grammar and the common mistakes that can undermine your authority as well as tone and style to ensure your written work is both engaging and informative.

Develop your oral communication skills alongside the University of Southern Queensland

With a sound understanding of effective writing techniques, you’ll learn how to transfer these skills to your speech.

You’ll examine different oral communication techniques and turn your written sample into an engaging presentation.

Learning from the experts at University of Southern Queensland, you’ll finish the course with the ability to communicate effectively, and with impact, in your workplace.

This course is designed for anyone interested in developing their communication skills. You may be a student, graduate, or already in a role that requires you to engage in interpersonal and written communication.

Syllabus

  • Welcome to the course
    • Welcome
    • Purpose of the course
    • The importance of professional communication
    • Writing your sample
  • Structure
    • Essay structure
    • Paragraph structure
    • Sentence structure
    • Weekly Quiz
  • Grammar and style
    • Common mistakes in word choices
    • Punctuation
    • Understanding and manipulating style
    • Summary of learning
  • Oral communication
    • Transferring written skills to oral communication
    • Applying written skills to oral presentation
    • Summary of learning

Taught by

Renee Desmarchelier

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