This course focuses on organizations’ need to deliver their products at the hands of online consumers who purchase goods and services from websites, and who are even more demanding than customers who personally go to stores or department stores. Due to the impact of technology in every day life, customer satisfaction and quick delivery are more present than ever. In this course you will develop skills in logistic operations for last mile delivery and the current challenges facing all virtual sales. You will also learn about success cases of companies worldwide that face logistic operations every day in order to get every product purchased to the consumer’s door.
Overview
Syllabus
MODULE 1: What is E-commerce logistics?
What is E-commerce logistics?
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The E-commerce value network
Impact of E-commerce logistics on customers
MODULE 2: E-commerce logistical process
Operations design
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Order supply
Last Mile logistics
MODULE 3: Challenges of E-commerce logistics
Logistical costs
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Payment and billing
Omnichannel
Storage nodes
Handling goods
Sustainability
Returns
Customer experience
Transportation
Traceability
Technology
MODULE 4: Success cases
Colombia Case
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Latam Case
Global Case
Final recommendations
Taught by
Cesar Becerra, Catalina Silva-Plata, Maria Camila Reinoso Gálvez, Nury RodrÃguez and Andrés PolanÃa
Reviews
4.3 rating, based on 3 Class Central reviews
4.4 rating at edX based on 20 ratings
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I am a Post Graduate Diploma in Supply Chain Management working in a Shipping & Logistics company as a Supply Chain & Logistics Executive since this 2 years. This course has helped me upgrade my skills in the field of logistics. Since internet is our near future, people around the world wants to buy & sell goods online due the busy life. E-commerce logistics helped me to understand the internet marketing & logistics in a very simplified & understandable way.
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Dear Sir / Madam, I already working with logistic company in Karachi - Pakistan since 20 years and I am interesting to attend this course if it is possible to give me a chance to attend this course so I will learn more technical things related in t…
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Dear sir /Madam
I already working with logistics company in Agra -India since 2 years and I am interested to attend this course if it possible to give me a chance to attend this course. so I will learn more technical things related in the field and I need more success in my future that the reason. I want to this course .
Awaiting for your good Reply.
Pawan Kumar
Team leader
Shadow fax.
