Overview

Course Description: This course offers a comprehensive introduction to Quality Improvement and Management, covering fundamental concepts, advanced techniques, ISO standards, and strategies for enhancing customer satisfaction. It is designed to equip participants with the knowledge and skills necessary to implement quality improvement principles effectively in various settings. Learning Objectives: By the end of this course, you will be able to: Apply foundational principles of quality improvement and management by analyzing, evaluating, and implementing quality enhancement strategies. Utilize advanced quality improvement tools and techniques, such as the PDCA cycle and Statistical Process Control, to identify areas for improvement and implement sustainable solutions. Interpret and implement ISO 9000 series standards to ensure compliance and enhance organizational processes and performance. Enhance customer satisfaction by synthesizing feedback, translating it into actionable improvements, and fostering a customer-centric culture within the organization. Target audience, this course is suitable for- Manufacturing, Quality, Production, QA, and QC Engineers interested in enhancing product/service quality. Lean management students and quality enthusiasts seeking expertise in Quality Improvement and Management. Professionals aiming to deepen their knowledge and practical skills in quality management. Please note: This is an introductory level course designed to provide skills and knowledge in Quality Improvement and Management but does not guarantee job placement.

Syllabus

Fundamentals of Quality Improvement

Module 1 : In this module, learners will delve into the fundamental principles and practices of quality improvement. Starting with an exploration of the concept of quality and its evolution, participants will understand the vital role quality plays in today's global landscape. Basic concepts related to quality, including the crucial role of customers in determining quality standards, will be elucidated. Moving forward, learners will grasp the principles underpinning quality improvement, understanding its purpose and necessity in organizational contexts. They will explore methods for creating high-quality products and services, along with basic tools and techniques essential for quality enhancement. Finally, the module will focus on the implementation of quality improvement through the PDCA (Plan-Do-Check-Act) cycle, emphasizing its application in real-world scenarios and the importance of continuous monitoring and improvement for sustained quality enhancement.

Quality Management Systems and Tools

"Module 2: In this module, learners will embark on a comprehensive exploration of quality management systems and essential tools. Beginning with an elucidation of the core principles of quality management, learners will gain insights into the benefits of ISO registration and the requirements of ISO 9001 implementation. Through detailed discussions, they will understand the nuances of sector-specific standards within the ISO 9000 series. Advancing further, learners will delve into advanced quality management tools and techniques, examining their application across diverse industries. Real-life case studies will illustrate successful quality management strategies, while addressing challenges encountered and strategies for overcoming them. Finally, the module will culminate with a focus on statistical process control (SPC), emphasizing its importance in ensuring continuous quality improvement.

Enhancing Customer Satisfaction through Quality

"Module 3: In this Module, learners will explore strategies for enhancing customer satisfaction through quality initiatives. Beginning with an exploration of the foundations of customer satisfaction, participants will delve into the intricacies of understanding customer perception and the vital role of feedback in quality improvement. They will also learn how to translate customer needs into actionable requirements. Moving forward, learners will focus on building customer-centric quality strategies, including designing products and services with the customer in mind and engaging customers for quality enhancement. Real-life case studies will demonstrate how feedback can be effectively translated into action, along with best practices for maintaining high customer satisfaction. The module will conclude with a discussion on continuous improvement for customer satisfaction, emphasizing the importance of leveraging customer feedback and developing a customer-centric culture to adapt to future trends in customer satisfaction and quality management.