Overview

Class Central Tips

This course is the second of a series that will enable you to become an effective leader and advocate, both within and outside your organization, on issues related to diversity, equity and inclusion. In this course, you’ll explore various approaches to giving feedback and receiving feedback. Whether you are giving feedback about a colleague’s work performance or receiving feedback from your friends, this learning journey will help you hone your skills and practice the most effective ways to handle these often difficult conversations. You’ll learn by playing games (realistic simulations) in which animated characters challenge you to understand their perspectives and interests. The simulations cover a wide range of situations in which issues related to giving and receiving feedback may arise, providing a safe space to practice difficult conversations and explore diverging perspectives. By the end of this course, you’ll be able to: • Initiate conversations to give feedback when needed • Communicate gaps between expectations and behavior • Propose paths forward to improve performance and relationships • Ask for feedback when you may not have met expectations • Explore ways to improve performance and relationships • Correct mischaracterizations of behavior or performance • Manage emotions and avoid unnecessary conflict The intended audience for this course is leaders, managers, team leads, team members, HR professionals, and others who interact in a team environment. The prerequisites for this course include experience interacting in a team environment, and any relevant experience either giving or receiving feedback to or from others.

Syllabus

Giving Feedback In The Workplace

This module explores techniques to initiate and engage in feedback conversations in a diverse workplace. Guided by a four-step framework, in this module you’ll learn how to clarify expectations, share factual observations about behavior, identify gaps between expectations and behavior, and suggest a path forward. You'll learn by playing games (realistic simulations) in which animated characters challenge you to understand their perspectives and interests.

Giving Feedback To Friends

This module examines methods to give feedback to friends in a diverse environment. In this module, you will learn how to apply a simple, proven four-step framework for giving feedback to friends, including clarifying shared expectations, sharing factual observations, recognizing gaps between shared expectations and behavior, and suggesting a path forward that resolves issues collaboratively and strengthens relationships. You'll learn by playing games (realistic simulations) in which animated characters challenge you to understand their perspectives and interests. . You'll learn by playing games (realistic simulations) in which animated characters challenge you to understand their perspectives and interests.

Soliciting Feedback and Collaboration

This module addresses ways in which you can work with others to get help and solicit feedback, both inside and outside the workplace. In this module, you'll explore steps and tips to follow to get help from others, make strategic decisions about confronting others, and receive valuable feedback that can improve both your workplace performance and your relationships. You'll learn by playing games (realistic simulations) in which animated characters challenge you to understand their perspectives and interests.