Technical Leadership

Washington University in St. Louis via edX Professional Certificate

Overview

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The Technology & Leadership Center (TLCenter) at Washington University in St. Louis offers the Technical Leadership Certificate, a fully virtual program designed to equip professionals with the skills needed to lead effectively in today’s dynamic workplaces. Delivered via Zoom, this program provides participants with the flexibility to learn from anywhere while engaging with expert instructors and peers in an interactive online environment.

Program Overview
The Technical Leadership Certificate features 11 courses that combine leadership theory with practical application, ensuring participants gain actionable insights they can immediately apply in their roles. The program focuses on five key leadership areas:

Communication: Build essential interpersonal skills with courses like "Foundation for Effective Leadership," "Communication: Connect Through Conversations," and "Building and Sustaining Trust."
Coaching: Learn to mentor and guide team members with classes such as "Coaching: Move People Forward" and "High-Impact Feedback & Listening."
Performance Management: Master goal-setting and performance assessment through "Strategies for Influencing Others" and "Setting Goals and Reviewing Results."
Change Management: Cultivate resilience and adaptability with courses like "Agile Emotional Intelligence (Agile EQ)" and "Driving Change."
Conflict Management: Develop strategies for handling disputes effectively with "Delegation: Engage and Empower People" and "Resolving Workplace Conflict."

Fully Virtual Delivery
This program is delivered exclusively via Zoom, offering a seamless and engaging virtual learning experience. The online format is designed to accommodate the busy schedules of professionals, allowing participants to attend live sessions and interact with instructors and peers in real-time without the need for travel.

Why Choose the Technical Leadership Certificate?

Expert Instruction: Learn from experienced industry professionals who provide practical insights and real-world applications.
Interactive Online Experience: Engage in live discussions, group activities, and case studies in a collaborative virtual setting.
Immediate Application: The curriculum emphasizes actionable strategies that can be implemented in your role immediately.
Convenient and Flexible: Participate from anywhere with an internet connection, making it easy to fit learning into your schedule.

Who Should Enroll?
This program is ideal for aspiring and current leaders, team managers, and technical professionals seeking to transition into leadership roles or refine their existing skills.

Elevate your leadership potential with the Technical Leadership Certificate, delivered 100% virtually. Equip yourself with the tools to inspire, manage, and lead with confidence in the workplace and beyond.

Syllabus

Courses under this program:
Course 1: Foundation for Effective Leadership

Foundation for Effective Leadership helps participants identify their strengths by focusing on the behaviors that “come naturally” to them. When leaders operate from their strengths and are aware of their weaknesses, they can more effectively coach, delegate, and correct performance problems.

This course is part of the Technical Leadership Certificate program.

Course 2: Communication: Connect Through Conversations

Much of a leader’s work is accomplished through daily conversations with team members and others. These interactions, especially the tough ones, often involve intensely personal feelings (on both sides) that have an impact on the practical outcome of the conversation and the personal connection between the leader and the person. The leader’s level of emotional intelligence—the ability to manage oneself and one’s relationships—is a critical factor in the success of these tough conversations.

Course 3: Coaching: Move People Forward

Coaching: Move People Forward shows leaders how to flex their approach to meet the unique needs of the people they're coaching, right where they are, and guide them in successfully achieving a goal. To have this kind of positive impact takes a trusting relationship, and that means coaches must have a better understanding of the other person and themselves.

Course 4: Strategies for Influencing Others

Whether it’s an innovative breakthrough or a simple process improvement, making it happen requires commitment from others in the organization. The best way to gain this commitment is to have a strategy for each stakeholder.

Course 5: Driving Change

In today’s complex and competitive environment, it’s no surprise that 70 percent of workplace change initiatives fail. For workplace change initiatives to be successful, organizations need leaders who can turn resistance into commitment and inspire team members to take ownership of change.

Course 6: Resolving Workplace Conflict

Today’s business environment challenges organizations to increase productivity, improve quality, shorten cycle time and reduce costs. Learn how to help employees and managers understand the complexities of conflict, including the possible causes and solutions.

Course 7: Building and Sustaining Trust

What does trust have to do with business success?

Everything. Trust is directly linked to employee engagement, retention, productivity, and innovation. Leaders who demonstrate trust and trustworthiness inspire higher levels of performance and commitment to the team and organizational success.

Course 8: High-Impact Feedback & Listening

Sharing feedback is an important part of an organization's culture and an effective business tool that reaches across all levels. This course focuses on learner's ability to communicate positive and developmental feedback. They will also learn to receive feedback and to listen to accurately to best understand the speaker’s intended message.

Course 9: Setting Goals and Reviewing Results

People are more engaged and strive for better results when they feel ownership of their work process and outcomes. Unfortunately, leaders fail to engage and reinforce this sense of ownership during performance management discussions.

Course 10: Agile Emotional Intelligence: Everything DiSC Agile EQ

The more volatile, uncertain, complex, and ambiguous our working environments become, the more critical a truly agile workforce is to success. Each day, we are called to make progress faster, while pivoting on short notice. To stand firm in our ideas while remaining open to new perspectives. Staying agile demands that we develop and use our emotional intelligence (EQ)—a level of sophistication that has never been demanded before.

Course 11: Delegation: Engage and Empower People

Every leader wants that “dream team” of happy, highly capable individuals who can achieve goals. Delegating work enables leaders to build team capacity and achieve results. So why aren’t they delegating more, and more often?