Amazon Simple Notification Service (Amazon SNS) - Troubleshooting

In this course, you will learn how to view configuration information, monitor processes, and gather diagnostic data about Amazon Simple Notification Service (Amazon SNS). You will also learn how to use this information to help troubleshoot common issues and provide effective support case details if you need to escalate an issue to Amazon Web Services (AWS) Support.

• Course level: Intermediate
• Duration: 60 minutes

Activities

This course includes presentations, troubleshooting scenarios, videos, and resources for problem determination.

Course objectives

In this course, you will learn to:

• Recognize and resolve issues with Amazon SNS.
• Employ best-practice troubleshooting methodologies when investigating Amazon SNS issues.
• Locate and apply AWS Support resources for Amazon SNS issues.
• Recognize and record relevant information to escalate Amazon SNS issues to the AWS Support team

Intended audience

This course is intended for:

• Application developers who use Amazon SNS
• SysOps administrators who deploy applications that use Amazon SNS
• SysOps administrators who manage environments that use Amazon SNS

Prerequisites

We recommend that attendees of this course have:

• Basic knowledge of Publish/Subscribe (Pub/Sub) messaging
• Basic knowledge of mobile text messaging (SMS)
• Experience creating and configuring Amazon SNS topics
• Experience deploying applications that use Amazon SNS

Course outline

Lesson 1:  How to Use This Course

Lesson 2:  Overview of Amazon SNS

Lesson 3:  Gathering Information with the AWS Management Console

Lesson 4:  Using the AWS CLI to Gather Information about Amazon SNS

Lesson 5:  Monitoring Amazon SNS

Lesson 6:  General Problem Determination

Lesson 7:  Troubleshooting Messages Not Sent to Amazon SQS Subscriptions

Lesson 8:  Troubleshooting Email Endpoints with Status of Deleted

Lesson 9:  Troubleshooting Issues with Push Notifications Not Getting Sent

Lesson 10: Troubleshooting Issues with Reaching the Account SMS Spend Limit

Lesson 11: Troubleshooting Issues Related to SMS Notification Deliveries

Lesson 12: Troubleshooting Throttling Errors

Lesson 13:  Resources

Lesson 14:  Support

Lesson 15:  Feedback