Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Amazon Web Services

Amazon Connect Flow Modules and Step-by-Step Guides

Amazon Web Services and Amazon via AWS Skill Builder

Overview

Save Big on Coursera Plus. 7,000+ courses at $160 off. Limited Time Only!

With Amazon Connect Flows, organizations apply advanced capabilities to optimize contact center operations, and enhance agent productivity.

In this course, you will learn the benefits, common uses, and functionality of Flows modules and Step-by-step Guides.

  • Course level: Intermediate
  • Duration: 50 minutes


Activities

This course includes interactions, and assessments.


Course objectives

In this course, you will learn to:

  • Recognize the benefits and impact of using Flow modules.
  • Recognize the benefits and impact of Step-by-step Guides.


Intended audience

This course is intended for contact center professionals, including those in roles such as: Contact center engineer, technologist, implementation consultant, and IVR designer.


Prerequisites

  • Amazon Connect Flows Fundamentals
  • Amazon Connect Flows Intermediate


Course outline

Section 1: Amazon Connect Flow Modules and Step-By-Step Guides

  • Amazon Connect Flow Modules Introduction
  • Step-by-step Guides Creation Part 1
  • Step-by-step Guides Creation Part 2

Section 2: Conclusion

  • Summary

Section 3: Knowledge Check Questions

  • Knowledge Check

Section 4: Getting Help

  • Learn More
  • Contact Us

Reviews

Start your review of Amazon Connect Flow Modules and Step-by-Step Guides

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Someone learning on their laptop while sitting on the floor.