Customer Profiles is a built-in feature of Amazon Connect that works with all of the Amazon Connect supported customer-facing digital channels to empower agents with the customer insights they need to deliver personalized customer service.
In this course, you will learn the benefits, typical use cases, and core concepts of Customer Profiles. You will explore real-world implementation scenarios and identify the key considerations to planning a secure, cost-effective implementation.
- Course level: Fundamental
- Duration: 40 minutes
Activities
This course includes presentations and assessments.
Course objectives
In this course, you will learn to:
- Understand how Customer Profiles works.
- Familiarize yourself with the core concepts and terminology of Customer Profiles.
- Explore typical use cases for Customer Profiles.
- Recognize what it takes to implement Customer Profiles in real-world scenarios.
- Identify cost, security, and other considerations important to planning Customer Profiles implementation.
Intended audience
This course is intended for Contact Center professionals, including those in roles such as Contact Center engineer, technologist, implementation consultant, and IVR designer.
Prerequisites
No prerequisites needed.
Course outline
- Introduction to Amazon Connect Customer Profiles
- Using Customer Profiles
- Considerations
- Summary
- Knowledge Check
- Learn More
