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Classroom Contents
Contact Center Authentication
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- 1 Intro
- 2 Research
- 3 Show of Hands
- 4 About Kelley Robinson
- 5 Twilio
- 6 Research Methodology
- 7 Examples
- 8 Customer Support
- 9 IVR
- 10 Identifying You
- 11 Identity Verification
- 12 Identity is not authentic
- 13 Identity theft
- 14 Identity theft data
- 15 Qualitative data
- 16 Netflix example
- 17 Amex example
- 18 Good things
- 19 Bad things
- 20 Social Security numbers
- 21 Identity information
- 22 What to do about this
- 23 SMS authentication
- 24 Amazon account security
- 25 Fragmented systems
- 26 email verification
- 27 other options
- 28 threat model
- 29 future of authentication
- 30 takeaways
- 31 Questions
