Completed
Show of Hands
Class Central Classrooms beta
YouTube videos curated by Class Central.
Classroom Contents
Contact Center Authentication
Automatically move to the next video in the Classroom when playback concludes
- 1 Intro
- 2 Research
- 3 Show of Hands
- 4 About Kelley Robinson
- 5 Twilio
- 6 Research Methodology
- 7 Examples
- 8 Customer Support
- 9 IVR
- 10 Identifying You
- 11 Identity Verification
- 12 Identity is not authentic
- 13 Identity theft
- 14 Identity theft data
- 15 Qualitative data
- 16 Netflix example
- 17 Amex example
- 18 Good things
- 19 Bad things
- 20 Social Security numbers
- 21 Identity information
- 22 What to do about this
- 23 SMS authentication
- 24 Amazon account security
- 25 Fragmented systems
- 26 email verification
- 27 other options
- 28 threat model
- 29 future of authentication
- 30 takeaways
- 31 Questions