Customer Relationship Management Courses and Certifications

Learn how to create and manage custom reports in HubSpot. This course covers the custom report builder, the types of reports you can create, and some tips and tricks for automating your data management in HubSpot.

• HubSpot Academy
• 1-2 hours
• On-Demand
• Free Online Course

Learn the basics of getting started with Sales Hub Starter and implementing your sales process in HubSpot.

• HubSpot Academy
• 1-2 hours
• On-Demand
• Free Online Course

In this track, you'll learn why a CRM is important for your business, the role it plays, and how it connects to your company's flywheel model. You'll learn how to import data into your HubSpot CRM and understand what you need to get started.

• HubSpot Academy
• On-Demand
• Free Online Course

Master lead management fundamentals, develop effective strategies, and implement HubSpot tools to align marketing and sales teams, nurture leads, and boost conversions.

• HubSpot Academy
• 2-3 hours
• On-Demand
• Free Online Course

Develop a marketing-driven sales enablement strategy to align teams, qualify leads, and boost efficiency. Learn to create buyer personas, implement accountability, and leverage content for increased sales velocity.

• HubSpot Academy
• 4-5 hours
• On-Demand
• Free Certificate

Build a CRM with Google Sheets + PostgreSQL + Stripe API Tutorial (Ecommerce Course)

Learn to build a comprehensive CRM using Google Sheets API, Stripe API, SMTP API, and PostgreSQL. Gain hands-on experience with data management, payment processing, and email automation in this practical tutorial.

• freeCodeCamp
• 2-3 hours
• On-Demand
• Free Video

Oracle

The Future of CRM - Engineering Better Experiences

Explore the next generation of CRM with industry leaders, focusing on integrating marketing and sales to increase efficiency and drive growth. Learn about innovative approaches and real-world implementations.

• YouTube
• 57 minutes
• On-Demand
• Free Video

Transform Customer Experience with Dynamics 365 and Next-Generation AI

Discover how Dynamics 365 and AI revolutionize customer experiences. Learn to leverage Copilot, break data silos, gain real-time insights, and boost sales and marketing productivity with personalized, connected solutions.

• YouTube
• 44 minutes
• On-Demand
• Free Video

Simon Sez IT

HubSpot CRM Tutorial - Comprehensive Guide to Features and Functionality

Comprehensive guide to mastering HubSpot CRM: from setup and contact management to advanced features like email marketing, website building, and performance analytics.

• YouTube
• 2 hours 1 minute
• On-Demand
• Free Video

Salesforce

Administer Net Zero Cloud

Set up Net Zero Cloud, analytics, and reference data sets.

• Trailhead
• 2 hours 45 minutes
• On-Demand
• Free Online Course

Salesforce

Succeed with Relationship Selling

Learn relationship selling and follow-through best practices from Dale Carnegie.

• Trailhead
• 50 minutes
• On-Demand
• Free Online Course

Umar Tazkeer

Complete CRM Course for Digital Marketing Beginners

Comprehensive guide to CRM for digital marketers, covering HubSpot and Zoho Bigin. Learn lead automation, pipeline management, and integration with Google Ads to enhance customer relationships and marketing effectiveness.

• YouTube
• 1 hour 31 minutes
• On-Demand
• Free Video

Data Science Festival

CRM Platform Migration - Data Engineering Journey and Value Unlocked

Explore the data engineering journey of CRM platform migration, focusing on personalization, cross-channel messaging, and offer optimization to enhance customer engagement and product development.

• YouTube
• 53 minutes
• On-Demand
• Free Video

Kevin Stratvert

Monday Sales CRM: A Beginner's Guide to Managing Leads, Contacts, and Deals

Master the monday sales CRM platform to streamline lead management, automate workflows, and boost sales performance through customizable boards, email integration, and real-time collaboration features.

• YouTube
• 31 minutes
• On-Demand
• Free Video

Validate your Dynamics 365 customer experience analyst skills

Master Dynamics 365 customer experience tools for lead management, opportunity tracking, product catalogs, email marketing, and customer journey orchestration to enhance sales and marketing effectiveness.

• Microsoft Learn
• 9 hours 4 minutes
• On-Demand
• Free Online Course