Overview

Safety culture is a facet of organizational culture that captures attitudes, beliefs, perceptions, and values about safety. A culture of safety is essential in high reliability organizations and is a critical mechanism for the delivery of safe and high-quality care. It requires a strong commitment from leadership and staff. In this course, a safe culture is promoted through the use of identifying and reporting patient safety hazards, accountability and transparency, involvement with patients and families, and effective teamwork.

Syllabus

Patient Safety Culture and Just Culture

In this module, learners will develop an understanding of what safety culture is and why it matters, how safety culture influences outcomes, how culture is assessed, and how strategies for improvement can be developed. Learners will become familiar with the Just Culture model and how it is used when appropriating blame and accountability for human error, at risk behaviors, and reckless behaviors.

Patient Safety, Quality, and the Patient Experience

The patient experience encompasses a range of interactions patients have with the healthcare system. Understanding patients' expectations and learning from their experiences is key to designing safer care delivery systems and providing patient and family-centered care.

Event Reporting and Second Victims

Patient safety event reports are a critical data source for identifying and mitigating harm in high reliability organizations; yet, many healthcare organizations do not take full advantage of this data. At the conclusion of this module, learners will understand how event reports should be used to design safer care systems and how organizations can provide support to staff involved in medical errors.

Strengthening Safety Culture Through Teamwork

Research shows that many errors can be attributed to breakdowns in teamwork and communication. In this module, participants will learn how safety culture can be strengthened though teamwork and communication. Participants will learn skills critical in the prevention and mitigation of medical errors.

Taught by

Eileen Kasda

Reviews

5.0 rating, based on 1 Class Central review

4.8 rating at Coursera based on 431 ratings

Start your review of Setting the Stage for Success: An Eye on Safety Culture and Teamwork (Patient Safety II)

Aedrian Abrilla @aaabrilla

This is a great, succinct and easy-to-digest course on the characteristics of, implementation of and evaluation/assessment of safety culture in the context of healthcare. While the terms “patient safety” and “safety culture” are easily thrown around…

This is a great, succinct and easy-to-digest course on the characteristics of, implementation of and evaluation/assessment of safety culture in the context of healthcare. While the terms “patient safety” and “safety culture” are easily thrown around nowadays, the course goes beyond platitudes and shares a case study of what works in the institution that created the learning material. I am particularly impressed on how hands-on patients, their families, and laypeople advocates are in the development and sustainment of such culture. The importance of the well-being of employees, especially those involved in safety-related events, was also highlighted in the discussion of second victims – a term that I was able to hear for the first time. Finally, the operational aspects of and the value of establishing and enhancing genuine/real teams and teamwork are discussed in an interesting manner. Aside from the well-made concise videos, the additional readings are also deliberated well. It is most likely that I will return to the course material from time to time due to their usefulness. Overall, this offering is top-notch and I recommend those interested in the topic to take it.

Taught by

Tags

Patient Safety

Leading Healthcare Quality and Safety

Measuring the Success of a Patient Safety or Quality Improvement Project (Patient Safety VI)

Patient Safety and Quality Improvement: Developing a Systems View (Patient Safety I)

Fixing Healthcare Delivery

Implementing a Patient Safety or Quality Improvement Project (Patient Safety V)

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