Qualtrics XM Institute Courses

Introduction to Experience Management

Explore Experience Management: understand human behavior, create value, and develop successful XM programs for customers and employees using a proven operating framework.

• edX
• 6 weeks, 2-4 hours a week
• On-Demand
• Free Online Course (Audit)

Building an Experience Management Program

Explore Experience Management (XM) fundamentals, develop core competencies, and learn to create effective XM program roadmaps for enhanced customer and employee experiences.

• edX
• 6 weeks, 2-4 hours a week
• On-Demand
• Free Online Course (Audit)