Explore a comprehensive 28-minute video tutorial on Zammad, a free and open-source self-hosted helpdesk ticketing system. Learn about its features, installation process, and configuration options as a potential alternative to osTicket, Snappy, Help Scout, Happy Fox, and Freshdesk. Follow along with the first-run wizard, administrative interface setup, ticket creation process, and form customization. Discover how to install Zammad using Docker Compose, set up a reverse proxy with NginX Proxy Manager, and complete the startup wizard. Gain insights into Zammad's customizability and evaluate its suitability for your helpdesk support team's needs.
Overview
Syllabus
- Intro to Zammad Helpdesk Ticket System
- First Run Wizard
- First Use Walk-through Wizard
- Administrative Interface and System Configuration
- Creating a Support Ticket
- Overview of Customizing Data Input Forms
- Installation using Docker Compose / Docker
- Setup Reverse Proxy using NginX Proxy Manager
- Startup Wizard on our New Install
- Site up and Running for 2 weeks so You can Test it out if you like
Taught by
Awesome Open Source
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