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Explore a WebSocket-based architecture for connecting users to an API in near-real time using open-source software tools SignalR and React. Learn how this approach overcomes the limitations of AJAX in time-sensitive scenarios, as demonstrated in a call center application for a large hospital system in NYC. Discover the benefits and drawbacks of implementing WebSockets with SignalR and React, and understand the paradigm shift required for developing user interfaces that leverage WebSockets as a communication platform. Gain insights into creating scalable solutions for future use cases without extensive code rewrites, using freely available software packages.