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Explore the challenges of unknown unknowns in observability during this 41-minute conference talk by Dylan Ratcliffe. Dive into the limitations of observability tools when dealing with unfamiliar areas and learn strategies for effectively handling unexpected issues. Discover why unknown unknowns inevitably arise at the most inopportune moments and gain insights on improving your approach to these situations. Presented at CityTV.nl as part of the Configuration Management Camp in Ghent, this talk offers valuable perspectives on navigating the complexities of observability in dynamic environments.