Building Collaborative Partnerships and Handling Client Relationships - The Customer's Always Right, Except When They Aren't

Discover strategies for building strong client-agency relationships in this 28-minute Drupal Association talk. Learn how to establish trust, respect, and collaboration between digital agencies and their clients. Explore techniques for embedding values of equality and integrity, creating blame-free partnerships, and setting clear working guidelines to minimize conflicts. Gain insights on handling disagreements when they arise and identifying when to exit dysfunctional relationships. Acquire tangible suggestions for optimizing partnerships between digital agencies and organizations, applicable to both suppliers and buyers in client-facing roles.