The Rise of the Robot Waiter - Extending the Job Characteristics Model in the Age of Automation

Explore a thought-provoking Stanford seminar examining the impact of robot waiters on the service industry through groundbreaking research presented by Dr. Lionel Robert from the University of Michigan. Delve into comprehensive findings from two mixed-method studies investigating how service robots affect workplace dynamics, employee perceptions, and job satisfaction. Learn about the extension of the Job Characteristics Model (JCM) to understand the psychological impact of automation on restaurant employees, including new dimensions like perceptions of robots being useful with and without employees. Gain insights from Dr. Robert, a distinguished professor of Information and Robotics, whose extensive research on human-technology collaboration has been published in prestigious journals and featured in major media outlets. Understand the projected growth of the global service robot market and its implications for cost savings, productivity, and customer satisfaction, while examining employee apprehension and theoretical frameworks needed to address these technological changes. Benefit from the expertise of a researcher whose work is supported by major institutions including the National Science Foundation, Toyota Research Institute, and the U.S. Army Research Laboratory.