Explore a 42-minute conference talk from SREcon19 Europe/Middle East/Africa that delves into the application of Site Reliability Engineering (SRE) principles to Google's SRE education program. Learn how Google structured its SRE EDU Orientation curriculum to effectively onboard new SREs, combat imposter syndrome, and build confidence. Discover the technical and organizational aspects behind the scenes, including best practices applicable to organizations of all sizes. Gain insights into how automation was leveraged to minimize toil for program organizers and maintain reliable, up-to-date training software. Understand the importance of hands-on exercises over one-way lectures, as revealed through judicious monitoring. Explore the innovative rigged production system designed for safe learning, allowing instructors to trigger outages for students to triage, mitigate, and resolve. Follow the journey from the program's brief history to the implementation of SRE principles in training, and learn about the design challenges, architecture, and automation of breakages in the SRE EDU Orientation v2. Gain valuable knowledge on instructional design principles that can be applied to organizations of various sizes to enhance SRE education and onboarding processes.
Deploying SRE Training Best Practices to Production - How We SRE'ed Our SRE Education Program
Overview
Syllabus
Intro
SREEDU A Brief History
Continuum of Training Options
Analogy between Software Development and Training Programs
How to Apply SRE Principles to a Training Program
What Did Our Monitoring Tell Us?
Main Goal of SREEDU Onboarding
Introduction to SRE EDU Orientation v2
v2 Application Requirements
Design and Development Challenges
Architecture of the Product
How Does 2 Work in Practice
Automation of Breakages
What Does Our Monitoring Tell Us Now?
SRE EDU Orientation v2 is Better Instrumented for Observability
Instructional Design Principles for Orgs of All Sizes
Taught by
USENIX
