An Evaluative Case Study of Shadow IT Mindsets Among Corporate Employees

Explore findings from a 12-minute conference presentation at SOUPS 2024 examining employee attitudes toward shadow IT deployment in corporate environments. Through a comprehensive mixed-methods study involving 450 survey responses and 32 follow-up interviews at a major professional services company, discover how employees perceive and rationalize their use of unofficial IT solutions. Learn about the dichotomy between risk-averse and risk-tolerant mindsets, understand the awareness-action gap in risk management, and examine factors that influence mindset changes including past experiences, risk discussions, and training. Gain insights into various types of shadow IT implementations and their implications for corporate IT governance.