Evaluating Email User Security Tools: Checking, Nudging, and Scoring - SOUPS 2023

Explore a conference talk from SOUPS 2023 that evaluates three e-mail user security tools designed to improve phishing detection within common e-mail interfaces. Discover the findings of a study involving 27 professional e-mail users, which assessed the effectiveness of two psychological nudges and a "check" button for verifying email legitimacy. Learn about the most useful features, including the "suspicion score" nudge and "check" button, which alerted users to suspicious emails without impacting productivity. Gain insights into user behavior, the challenges of interpreting email details, and the limitations of cybersecurity training. Understand how effective e-mail security tools can be developed by augmenting existing user behavior rather than relying solely on technical security training.