Dive into a comprehensive 13-hour training program covering ServiceNow administration and scripting. Learn essential concepts including ServiceNow basics, user and group management, table administration, UI customization, and advanced scripting techniques. Explore key features such as service catalog creation, workflow design, SLA configuration, and reporting. Master the fundamentals of ServiceNow's platform, from list and form management to creating custom modules and implementing business rules. Gain hands-on experience with UI policies, client scripts, notifications, and service portal development. Progress through increasingly complex scripting lessons to enhance your ability to customize and extend ServiceNow's functionality.
Overview
Syllabus
1. ServiceNow Overview & Basics Introduction.
2. ServiceNow - List, Form, Home Pages, Default Update Set and other Basics.
3. ServiceNow - User, Group, Roles & Table Administration.
4. ServiceNow - Table Schema, Reference Qualifier, Display Value, Dictionary Override.
5. ServiceNow - UI Policy, Client Script, Business Rule.
6. ServiceNow - UI Action, Number Maintenance, Create Module.
7. ServiceNow - UI Action - Recap.
8. ServiceNow - Notification Triggers & Other Concepts.
9. ServceNow - Notfication - Properties, Email Script, Event parm1, parm2.
10. ServiceNow - Service Catalog - Part 1.
11. ServiceNow - Service Catalog - Part 2.
12. ServiceNow - Service Catalog - Part 3.
13. ServiceNow - Service Catalog - Part 4 & Workflow Designing.
14. ServiceNow- SLA & Update Set.
15. ServiceNow - Reports Home Page Dashboard Database Vews.
16. ServiceNow - Service Portal.
17. ServiceNow - Scripting - Part 1.
18. ServiceNow - Scripting Part 2.
19. ServiceNow - Scripting Part 3.
20. ServiceNow - Scripting Part 4.
Taught by
SNow Knowledge
