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Explore the challenges and solutions of running services in production across customer-owned cloud environments in this DevConf.CZ 2023 conference talk. Discover how Site Reliability Engineering at Red Hat tackles the complexities of managing applications on Kubernetes with restricted permissions and constant user interactions. Learn about the open-source Package Operator project, designed to streamline day-2 operations and maintain managed services on multiple customer-owned OpenShift clusters. Gain insights into automation, standardization, and resiliency techniques that help development teams efficiently ship and maintain services at scale. Presented by speakers Nico Schieder and Alessandro Costa, this 29-minute talk offers valuable knowledge for professionals dealing with large-scale operations in diverse cloud environments.