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Explore the challenges and strategies of modernizing a 180-year-old railway company in this 18-minute conference talk from WeAreDevelopers. Discover how the Austrian Railways (ÖBB) is adapting to meet future customer needs through service orientation, innovation, and digitization. Learn about the complex process of establishing a culture that supports these changes and implementing the necessary infrastructure. Gain insights into the approach taken by ÖBB to remain an attractive employer and fulfill evolving customer expectations in the railway industry.