Explore effective management strategies and communication techniques in this 58-minute conference talk by Andrew Hay. Gain insights from both security practitioner and management perspectives, and learn how to bridge the gap between technical and business languages. Discover the art of educating superiors without condescension, master effective complaint methodologies, and understand various negotiation types. Delve into concepts like reservation price, ZOPA, and the Scotty Principle. Address common workplace challenges such as tool acquisition requests, workload issues, and career advancement discussions. Enhance your ability to navigate the complexities of management and improve your professional communication skills.
Overview
Syllabus
Intro
About Andrew Hay
Security Practitioner View
Management View
Learning a New Language
How to Become a Business Polyglot: Bad Words
Educating Up Without Talking Down
Effective Complaint Methodology
Types of Negotiations
Reservation Price and ZOPA
The Scotty Principle and Management
"We Need To Buy X Tool/Product/Service"
"Too Much Work!"
"1 Deserve Training/Raise/Promotion"
Summary
