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Explore the parallels between DevOps and the national airspace system in this 42-minute conference talk from USENIX LISA14. Delve into how controllers (operations teams) collaborate with pilots (developers) to safely transport millions of passengers (customers) annually, achieving an enviable incident rate. Examine specific aspects of this large-scale operational system and learn how to apply these insights to make DevOps implementation and organizational transformation more repeatable and predictable across various environments. Gain valuable perspectives on maturing DevOps from craft to science, drawing lessons from one of humanity's most successful operational endeavors.