Lessons Learned Setting up Scaling BPM CoE - Pushpendra Saxena, Natwest Group

Discover key insights on establishing and scaling a Business Process Management Center of Excellence (BPM CoE) in this 25-minute conference talk by Pushpendra Saxena, BPM Center of Intelligence Lead at NatWest Group. Learn about practices and models that have helped shorten time to market, provide more stable design patterns, improve customer satisfaction, and significantly increase process automation. Explore the importance of aligning stakeholders, selecting appropriate tools, providing thought leadership, and spearheading innovation in BPM CoE development. Gain valuable knowledge on adapting to change, embracing new technologies, and staying competitive in the global market. Understand how the CoE's focus and capabilities should evolve based on organizational maturity and operating philosophy. Delve into the four guiding principles, success triangle, and best practices for positioning BPM within an organization. Benefit from lessons learned and insights on keeping pace with industry trends to deliver simple, faster, and appropriate solutions for ever-changing business needs and technology landscapes.