Lessons Learned Adopting OpenTelemetry at Scale

Explore a 37-minute conference talk where Alex Arnell from Heroku/Salesforce shares practical insights and strategies for implementing OpenTelemetry in large-scale, established organizations. Gain valuable knowledge about navigating the challenges of modernizing observability in complex, legacy environments through a detailed Heroku case study. Learn effective approaches for managing internal resistance, implementing technical changes, and driving successful adoption across sprawling codebases and architectures. Discover how to overcome common pitfalls, understand what could have been done differently, and leverage unexpected opportunities to achieve successful implementation. Walk away with actionable strategies for integrating OpenTelemetry's open standards and vendor-agnostic observability solutions into even the most entrenched technical environments.