Improving Sales and Customer Experience Using Chatbots for Hotel Booking Recommendations

Watch a 35-minute conference talk from DSC ADRIA 2023 exploring how businesses can leverage chatbots to enhance sales and customer experience. Discover why companies prefer greater control over chatbot information flow while remaining open to building knowledge bases and improving customer interactions through translation capabilities and loyalty program integration. Learn how combining multiple smaller models creates a sophisticated hotel booking recommendation system based on customer preferences, demonstrating a practical approach to increasing sales through AI-powered chatbot services.