Impact on Business and Society

Explore the transformative impact of AI on business and society in this 49-minute conference talk from Scala Days Copenhagen 2017. Delve into Salesforce's Einstein platform, which democratizes AI by enabling companies to build operational models for their specific domains. Learn how Einstein reduces human effort in service centers by automating case resolution through custom-built models. Discover the platform's framework, including automated feature engineering, model selection, and tuning via Optimus Prime. Understand how technologies like AKKA, Spark, SparkML, and AWS lambda architecture create scalable AI services. Gain insights into how Einstein accelerates the development of operational models, making AI accessible to businesses of all sizes.