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Discover how Salesforce engineered an extensible Platform-as-a-Service (PaaS) using Custom Resource Definitions (CRDs) in this 29-minute conference talk by Mayank Kumar. Learn about the journey from a small automation experiment to a full-fledged productivity platform built on controller-runtime, CRDs, Kubernetes, Kubebuilder, and a CLI. Explore how adopting the Kubernetes Resource Model (KRM) simplified service lifecycle modeling and provided a streamlined abstraction for Salesforce service owners, allowing them to focus on business logic while automating routine tasks. Gain insights into leveraging the Kubernetes control plane to create control loops that automate your company's Software Development Life Cycle (SDLC). Uncover the process of building an extensible PaaS on Kubernetes that integrates with existing company processes without constraining users. Walk away with a deeper appreciation for the KRM model, the power of Kubernetes APIs, and a practical recipe for automating your organization's SDLC.