How ING Built a Platform for Faster and More Meaningful Customer Engagement

Discover how ING overcame challenges in scaling their technology platform in this 15-minute conference talk from PlatformCon 2023. Explore the difficulties faced by consumers building products on the platform and the solutions implemented to enhance overall experience. Learn about ING's technology platform, which enables engineers to build global business propositions for over 30 million customers worldwide, offering hundreds of reusable components. Understand how the platform's growth led to increased complexity, prompting the focus on journey automation and productization. Gain insights into the Automation Framework, a system designed for self-service and configuration automation, and the unified UI management cockpit for engineers. Examine the different tools within the framework, including Resource Manager, CLI, GUI, and Wizards, and their role in improving developer experience. Acquire knowledge about the challenges of platform growth, the significance of self-service and journey automation for scalable platforms, and an overview of ING's Automation Framework and Console solution.