Fostering Trust via Explainable ML Inferences

Explore the concept of explainable Machine Learning inferences as a means to foster trust and enhance perceived value in this 41-minute conference talk. Delve into the dynamics of trust between service providers (Trustors) and service consumers (Trustees), examining a practical, quantifiable framework for implementation. Learn how Trustors must balance being both trusting and trustworthy, while Trustees are not bound by such requirements. Discover the challenges faced by Trustors in providing services that exceed the minimum trust threshold necessary for establishing and maintaining client relationships. Gain insights into how explainability in ML can facilitate more focused conversations with customers, particularly when addressing subpar inferences.