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Explore the critical importance of reliability in software systems in this thought-provoking conference talk from NDC Copenhagen 2022. Delve into the world of systems engineering and discover how it extends beyond just writing good code. Examine the history of systems engineering and learn about strategies and design patterns for building reliability into complex systems. Gain insights into the potential consequences when the software that runs our world experiences failures. Understand the holistic approach to service reliability that encompasses software, hardware, networks, and people. Reflect on the implications of our increasing reliance on software for managing various aspects of our lives, from personal calendars to business operations. Consider the vital questions surrounding software reliability in an era where apps and algorithms are increasingly replacing human processes.