Enhancing Speech Analytics with Whisper: A Speech Recognition Evaluation

Explore the potential of enhancing speech analytics using Whisper, a cutting-edge speech recognition system, in this 13-minute conference talk from the Data Science Festival Sandbox Sessions. Delve into Athena Speech Analytics, Connex One's flagship AI product, and learn how it processes millions of customer-agent interactions daily. Discover the advantages of the transformer-based Whisper model, trained on nearly 700,000 hours of multidomain data, and its potential to revolutionize speech recognition. Compare the performance of the general-purpose Whisper model against task-specific models, and gain insights into how this technology can be leveraged to improve customer experience and workforce efficiency in omnichannel customer engagement platforms. Join Kris Hong, Data Scientist at Connex One, as he discusses the implementation and benefits of integrating Whisper into existing speech analytics pipelines.