Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

YouTube

Enhancing CX - Understanding the Customer Journey

Web Summit via YouTube

Overview

Save Big on Coursera Plus. 7,000+ courses at $160 off. Limited Time Only!
Explore a panel discussion from Web Summit 2018 featuring industry leaders Jan Rezab, Cynthia Johnson, David Rusenko, and Andy O'Donoghue as they delve into the critical importance of customer experience (CX) in the digital age. Discover why CX has become the new competitive advantage, surpassing features, functionality, and price. Gain valuable insights from these experts on how marketers can successfully navigate and excel in the customer experience economy. Learn strategies for understanding and optimizing the customer journey to enhance overall satisfaction and loyalty. This 24-minute video offers practical advice and real-world examples to help businesses adapt and thrive in an increasingly CX-driven marketplace.

Syllabus

Enhancing CX: Understanding the customer journey

Taught by

Web Summit

Reviews

Start your review of Enhancing CX - Understanding the Customer Journey

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Someone learning on their laptop while sitting on the floor.