Doing the Right Thing vs Doing Things Right

Explore the challenges and privileges of successful companies in this 12-minute conference talk from StaffPlus New York 2024. Discover how customers often use products in unexpected ways and the dilemmas engineers face when upgrading long-standing features. Learn about the tension between making correct engineering decisions and prioritizing user needs. Follow Eva Liou's experience in uncovering surprising use cases and navigating the complex product release journey, balancing technical correctness with user satisfaction.